Delivery and Refund Policy
Once your order is created, it will take 7 working days for the item to be delivered.
For products purchased less than RM100, RM15 delivery fee will be charged.
For products purchased more than RM100, FREE delivery.
Delivery AreaHomeMadeMarket provides delivery service in these areas
- Klang Valley – Klang, Shah Alam, Petaling Jaya, Subang Jaya,Puchong, KL, Wangsa Maju/ Ampang, Gombak, Kajang, Semenyih, Selayang, Sg. Buloh, Cheras
Tracking NumberWe are using EasyParcel and Taqbin couriers for the delivery service. You can enter your tracking number below to keep track of your item.
ReturnAll the products purchased can’t be returned due to food handling sensitivity.
Cancel OrderYou can request for cancellation within 1 hour after the payment and order created. Your order will be cancelled immediately and we will process the refund.
However, HomeMadeMarket is entitled to deduct 6% of the payment gateway fee and only give full refund of the product price (includes shipping charge). We can decline if you request cancellation outside of the given time, as sellers need to start preparing your order.
Exchanges (if applicable)Products replacement are only applicable to defective products, products damaged at the time of receipt, and when incorrect products received.
You just need to send proof of the defective product to email@example.com.
If you wish to get refund instead of replacing product, just email us and we will help you!
Late or missing refunds (if applicable)Usually your refund will be processed within 7 working days. However, if you haven’t received it in 7 working days, please follow the steps below:
- Check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.